Refund and Returns Policy - Geekwire

Effective Date: 14/12/2023

Thank you for choosing Geekwire (“Geekwire Limited Trading as Geekwire Technical Solutions”). Your satisfaction is important to us, and we aim to ensure a seamless shopping experience. Prior to making any purchase, please review our Refund and Returns Policy. Your purchase on our website indicates your acceptance of the following terms and conditions:

1. Refund Policy

1.1. Eligibility for Refund

We offer refunds for eligible products within 7 days of the purchase date, subject to the following conditions:

• The product must remain in its original, unused condition, and in its original packaging upon return.
• Proof of purchase, such as an order number or receipt, is mandatory.
• Certain products like digital downloads or personalized items may not qualify for refunds. Check the product description for specific eligibility details.
• Shipping charges won’t be refunded unless the error was on our part.

1.2. Refund Process

To request a refund:

• Contact our customer support team at [email protected] within 7 days of purchase, stating the reason for your request.
• Our team will review and guide you through the return process, if applicable.
• Upon receipt and verification of the returned product, we’ll initiate the refund to the original payment method.
• Customers are responsible for the return shipping costs.

2. Returns Policy

2.1. Eligibility for Returns

Returns are accepted for eligible products within 7 days of purchase, provided they meet the following criteria:

• The product must remain in its original, unused condition, and in its original packaging upon return.
• Proof of purchase, such as an order number or receipt, is mandatory.
• Certain products like digital downloads or personalized items may not qualify for returns. Check the product description for specific eligibility details.
• Shipping charges won’t be refunded unless the error was on our part.
• Customers are responsible for the return shipping costs.

2.2. Return Process

To request a return:

• Contact our customer support team at [email protected] within 7 days of purchase, specifying the reason for your return.
• Our team will guide you through the return process, if applicable.
• Upon receipt and verification of the returned product, choose either a refund to the original payment method or store credit (excluding shipping charges).
• Customers are responsible for the return shipping costs.

3. Damaged or Defective Products

In case of a damaged or defective product:

• Contact our customer support team at [email protected] within 24 hours of receipt.
• We’ll provide instructions for returning the item.
• We’ll refund the cost of the damaged/defective product upon receipt, but not the original shipping charges.
• Our team will facilitate the return process and offer a replacement or refund, depending on availability and your preference.

We are dedicated to promptly resolving issues related to damaged or defective products for your satisfaction.

For queries regarding damaged or defective product returns, reach us at [email protected].

4. Contact Information

For inquiries or concerns about our Refund and Returns Policy, contact us at:

[email protected]

5. Changes to the Policy

We retain the right to modify this Refund and Returns Policy without prior notice. Please check periodically for updates.

Your purchase on our website implies acknowledgment and agreement with the terms outlined in this Refund and Returns Policy.